Privacy notice 

MH Massage Therapy Ltd trading as Massage Therapy MH


This privacy notice outlines what personal information is gathered, how it is being processed, purpose and for how long it is being kept. 

Contact details

Post

MH Massage Therapy Ltd 

71-75 Shelton Street, Covent Garden, LONDON, WC2H 9JQ, GB

Telephone : 07783998298

Email : gdpr@massagetherapymh.co.uk


Information collected, used and why

The following information is collected to provide services:

  • Names and contact details
  • Addresses
  • Date of birth
  • Purchase or account history
  • Payment details (including card or bank information for transfers and direct debits where applicable)
  • Health information (including allergies, health conditions and special circumstances which might be contraindications)
  • Information relating to compliments or complaints


Lawful bases and data protection rights

Under UK data protection law, there must be a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis MH Massage Therapy Ltd rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. 
  • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. 
  • Your right to erasure - You have the right to ask us to delete your personal information.
  • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. 
  • Your right to object to processing - You have the right to object to the processing of your personal data. 
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. 
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. 

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. Please note that any request received will be saved in this email account. 


Lawful bases for the collection and use of your data

The lawful bases for collecting or using personal information to provide services  are:

  • Consent - permission has been granted by yourself after all the relevant information has been provided. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where is your personal information coming from?

Directly from you

How long is this information kept?

    The insurance company and policy does require us to keep the information for a period of 10 years. 

    Who we share information with?

    Data processors

    - Squarespace

    Acuity Scheduling is a Squarespace company. Acuity Scheduling is being used to for taking online bookings. 


    Google

    Appointments booked in Acuity Scheduling software are syncing with the Google Calendar to avoid double bookings. 


    - Stripe

    Stripe is processing the deposits payment when making an online booking


    - LoPay

    Lopay is processing the card payments being taken via tap to pay after the treatment. 


    Others we need to share information with in case of a legal claim

    - Insurance companies

    - Legal advisors

    How to complain

      If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

      If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

      The ICO’s address:           

      Information Commissioner’s Office
      Wycliffe House
      Water Lane
      Wilmslow
      Cheshire
      SK9 5AF

      Helpline number: 0303 123 1113

      Website: https://www.ico.org.uk/make-a-complaint


      Last updated : 4 October 2024

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