TERMS OF SERVICE

Please note that the below terms of service are only applicable in full if your booking was made by using the online booking system on www.massagetherapymh.co.uk, by using the client portal powered by zanda health and/or directly with the therapist.

The below terms of service are not applicable in full, unless it was specifically stated, if you booked your appointment through other platforms, including any third-party booking, which are not mentioned above.

Last updated on : December 2024

Appointments

Appointments can be booked online on www.massagetherapymh.co.uk, by using the client portal or in person.

An additional 15 minutes will be added if you booked an in-home massage appointment, which allows for set up and for you to relax and get dressed afterwards.

Intake/ Consultation form

The intake/ consultation form needs to be completed the day before you have the appointment. An email with the link to complete this form will be shared with you within 24 hours after booking your appointment.

Cancellation & rescheduling

To ensure fair treatment for all clients, you are kindly requested to give a minimum of 24-hour notice for any cancellations or rescheduling of appointments.

We will charge a cancellation fee of 25% of the appointment price for any cancellations or rescheduling of appointments, with less than 24 hours' notice.

I understand that unexpected circumstances may arise, and I will do my best to accommodate changes when possible. However, this policy helps me to maintain a fair and efficient scheduling system.

Confidentiality

All personal information provided by you as part of any interaction with us or as part of the provision to deliver the massage therapy, will be used for this purpose and kept confidential, unless obligated to provide it by law, court order, any Governmental or regulatory authority and/or sharing this information with the Insurance company and legal advisors is required. Please also see the Privacy Notice for further details on how your personal information is collected, processed, used and stored.

Liability

The therapist will exercise reasonable care and skill in providing the massage services. However, the therapist is not liable for any injuries or adverse reactions that may occur as a result of the massage. It is the client's responsibility to inform the therapist of any pre-existing health conditions or allergies that may affect the massage.

The therapist is not liable for any lost or damaged personal belongings brought to the massage session. The client agrees to indemnify and hold the therapist harmless from any claims, damages, or liabilities arising from the massage session, except to the extent caused by the therapist's negligence.

Medical information

It is essential that you provide full and accurate disclosure of any medical conditions, recent surgery, recent or ongoing treatment and/or prescribed medication. You will be asked to provide this information on the intake/consultation form prior to your first appointment and thereafter the therapist if there any changes. This information is essential to ensure that there are no contraindications preventing or restricting the massage therapy. Or confirmation from a medical expert is required before receiving the massage therapy. By completing the intake/consultation form, consent is given for the data to be used and retained for the purpose of the massage therapy.

Payment

We accept all major UK debit and credit cards for both online and in-person payments.

Personal Information and Data Protection Regulations

Personal information is provided by you when interacting or making use of our services. The UK General Data Protection Regulation (UK GDPR) includes the individual rights you have in relation to your personal information. Those rights and how we collect, process, use and store your personal information is further explained in our Privacy Notice. The Privacy Notice is part of our Terms of Service. Please also see the Privacy Notice for further details.

Changes to Terms of Service

MH Massage Therapy Ltd, trading as Massage Therapy MH reserves the right to modify, update, or amend these Terms of Service at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after such changes indicates your acceptance of the modified terms.