Appointments can only be booked online or in person. Please do feel free to contact me by phone or by sending me a WhatsApp or text message in case you have any questions before making a booking.
An additional 15 minutes will be added to all in-home massage appointment, which allows me to set up the massage table and you to relax and get dressed afterwards.
The initial consultation form, link will be provided when booking your first appointment via email, needs to be completed by COB the day before you have the appointment. Please also see the disclosure of medical information on this page.
Cancellation & rescheduling Policy
To ensure fair treatment for all clients, I kindly request a 24-hour notice for any cancellations or rescheduling of appointments.
Cancellations or rescheduling made within 24 hours of the appointment will result in losing your deposit
I understand that unexpected circumstances may arise, and I will do my best to accommodate changes when possible. However, this policy helps me to maintain a fair and efficient scheduling system.
Confidentiality
All information provided will be kept confidential and will be solely used for providing the treatment, unless obligated to provide it by law, court order, any Governmental or regulatory authority or to the Insurance company and legal advisors in case of a claim. More information can be found in the Privacy Notice.
Liability
The therapist will exercise reasonable care and skill in providing the massage services. However, the therapist is not liable for any injuries or adverse reactions that may occur as a result of the massage. It is the client's responsibility to inform the therapist of any pre-existing health conditions or allergies that may affect the massage.
The therapist is not liable for any lost or damaged personal belongings brought to the massage session.
The client agrees to indemnify and hold the therapist harmless from any claims, damages, or liabilities arising from the massage session, except to the extent caused by the therapist's negligence.
Medical information
It is essential that you provide full and accurate disclosure of any medical conditions or other contraindications. Depending on the contraindication a massage treatment might either not be possible, confirmation from a medical expert might be required to confirm that it is safe to do so or the area of concern needs to be avoided.
Medical information is provided on the consultation form and consent is given for the data to be retained when completing this form. It is the client’s responsibility to inform me, the therapist, of any changes.
Payment
Deposit : A deposit of £20 will be required when making an online booking and the remaining balance is due immediately after the treatment.
Methods : All major UK debit and credit are accepted
UK GDPR
MH Massage Therapy Ltd will comply with the UK General Data Protection Regulation (UK GDPR) and all other Data Protection Legislation. Please also see the Privacy Notice for information.
Changes to Terms of Service
MH Massage Therapy Ltd reserves the right to modify, update, or amend these Terms of Service at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after such changes indicates your acceptance of the modified terms.