DLAG  |  BOOK  |  PORTAL GUIDE

CLIENT PORTAL GUIDE

In this guide:

1. Registering as a New Client
2. Logging in as an Existing Client
3. Booking an Appointment
4. Booking a Class
5. Viewing and Cancelling Appointments
6. Viewing and Paying Invoices

Registering as a New Client

If you are a new client (i.e. have never had an appointment here before) please follow below steps to set up your Client Portal login to be able to book your first appointment.

1. Click Login
2. Click Register Here

3. Fill out the registration form and click Get Verification Code, which will either be sent via Email

4. Enter thefour-digit codethat was sent and complete the registration.
5. You can now log in with your email address and password to book appointments, view invoices.

Verification Code Not Received?

1. Please check your email spam folder

2. To improve email delivery, it is recommended that you add the email address to the Safe Senders List in your email account settings.

Booking an Appointment

1. Click on the Book Appointment button on the home page
   
2. Select the Service you would like to book 
   
3. Select the Date and Time of your appointment
4. On the Appointment Booking form, you are able to leave a Note 
5. Read the Terms and Conditions of Use by clicking on the link
6. Click on Book Now to finalize the booking.

Viewing and Cancelling Appointments

1. Click on the My Appointments button on the home page. You will see a list of your upcoming appointments. 
2. You can cancel appointments from this screen. Click on the red X in the top-right corner of the appointment and confirm cancellation

Note: You can cancel the appointment up to 24 hours before the start of the appointment

Viewing and Paying Invoices

1. Click on the My Invoices button on the home page. You will see a list of your outstanding invoices
2. Hover over an invoice and click on Download to download a PDF copy of your invoice
3. You will see an option to pay an invoice online, and pay all invoices in one transaction.

Note: Payments will be taken in full after the massage via contactless payment. You do however have the option to pay the invoice online prior to the appointment.